A little clarity before you start.

Choose Forgot password on the sign-in page and enter your account email. If an active account exists, a single-use reset link is sent to that email. It expires after 15 minutes. Set a new password through the link, then sign in again. Never share the reset link.

OrderPlease is a storefront, order management and POS/billing platform. It helps businesses maintain a menu, receive customer orders and manage counter sales from one place.

Create a business account, sign in, add your business and store details, create categories and products, and choose an available plan. Complete the applicable verification, contract acceptance and payment requirements, then publish your store.

Yes. Enable CASH and, where appropriate, COD in your store payment settings. Keep online payments disabled until your payment provider is configured. For cash or COD orders, the owner can mark the payment as paid after receiving the money.

If your effective active subscription contract has an order commission, it is calculated on the item subtotal after product and coupon discounts, excluding delivery charges and taxes. It is added to the final bill as Platform fee. A zero commission means no platform fee.

The business can enable the available GST setting and configure a service tax/charge percentage. Enabled charges are shown separately in the bill. Businesses are responsible for selecting settings appropriate to their operations.

Yes. POS/Billing uses your product catalog to create counter orders. The bill preview shows eligible discounts, taxes and platform fees. Cash POS orders are recorded as paid when the bill is created.

Customers can open the tracking link provided after placing an order. The page shows the order and payment statuses recorded by the business.

The business listed on the storefront handles products, preparation and fulfilment. Contact that business first about delivery, product quality or order cancellation. OrderPlease support can assist with platform or account issues.

WhatsApp AI and automated WhatsApp messaging are not included in the current launch. The current product supports storefront ordering, order tracking and owner order management.

Use Contact / Support for platform, subscription or privacy enquiries. Include your order number or payment reference where relevant, but never share passwords, OTPs or full card details. Order-related cancellation and refund requests should first be raised with the business that accepted the order.