Policies
Cancellation & Refund Policy
Where to raise a cancellation, return or payment concern.
Orders placed with a business
Contact the business shown on your order or storefront first. That business manages order acceptance, preparation, delivery, cancellations, returns and refunds for its goods or services. Check its published conditions and your order status before requesting a cancellation. Include the order reference and a description of the issue.
Cash and COD orders
If cash has not been collected, a cancellation does not usually require a refund of that uncollected amount. If payment has been collected, ask the selling business to review the cancellation or refund request and confirm the resolution. OrderPlease records payment status; the business is responsible for accurately recording collections and handling its customer payments.
Online payments and duplicate charges
For an unsuccessful payment, an unexpected debit or a duplicate charge, retain the order and payment reference and contact the selling business. If the issue concerns the platform or remains unresolved, submit a support request under Order / payment issue. Do not send complete card details, passwords or OTP codes. Processing and settlement timing depend on the payment provider and bank.
Business subscriptions
For a subscription cancellation, duplicate subscription payment or an incorrect platform charge, choose Subscription / billing on the Contact page. Include your business name, subscription reference and the reason for the request. The applicable subscription agreement, billing period, joining fees, services already supplied and relevant rights determine the outcome. A support request does not automatically cancel an agreement or approve a refund.
Review and confirmation
Each request is reviewed using the relevant order, payment and subscription records. Any approved refund, its amount and the available processing method will be confirmed to you. Refund processing depends on the payment method and provider. This page does not promise an automatic refund or a fixed processing period for every case.
Support and applicable rights
Save the reference number returned by the Contact form so the request can be identified. You can use the form to raise an unresolved payment concern or a question about this policy. Nothing in this policy removes rights or remedies that apply under applicable law.